Return, Refund & Exchange Policy
Last Updated (Policy): July 01, 2025
Last Updated (Webpage): November 9, 2026
Thank you for shopping at FancyKeebs! We are committed to ensuring customer satisfaction and providing a reliable shopping experience. This policy outlines the terms and conditions governing returns, refunds, and exchanges. By placing an order with FancyKeebs, you acknowledge and agree to the terms outlined below.
1. Conditions for an Eligible Return
We accept return requests under the following circumstances:
-
Wrong Item Received: You received a product different from the one you ordered.
-
Faulty Product: The product is non-functional or has a manufacturing defect upon arrival.
-
Physically Damaged During Transit: The product was physically damaged during delivery.
-
Failure of Delivery (Ready Stock): A ready-stock product has not been delivered within 10 days from the date of shipment.
-
Failure of Delivery (Pre-Order): A pre-order product has not been delivered within 90 days from the date of confirmation.
Mandatory Unboxing Video Requirement:
For claims involving a wrong, faulty, physically damaged, or missing item, a clear and unedited unboxing video is mandatory. The video must show the package being opened from its original sealed condition through to the discovery of the issue.
To qualify for a return, the product must be in the same condition as received, unused, and accompanied by its original packaging. You must also provide a valid proof of purchase.
2. Conditions Where Returns Are Not Accepted
We do not accept return requests under the following circumstances:
-
Change of Mind: Returns are not accepted if you simply change your mind after making a purchase.
-
Product Not in Original Condition: The product has been used, altered, or is missing any original parts or accessories, including the packaging.
-
Packaging Not Intact: The product is not returned in its original, undamaged packaging.
-
No Valid Proof of Damage: Claims involving physical damage during transit will not be accepted without a clear and valid unboxing video.
3. Return & Refund Process
Step 1: Initiate a Return Request
To initiate a return, contact our customer support team at refunds@fancykeebs.com or our facebook/instagram/whatsApp within 24 hours of receiving your order.
Please include:
- Your order number.
- A clear description of the issue.
- Relevant supporting evidence, such as photographs and the mandatory unboxing video, where applicable.
Step 2: Return Approval & Shipment
Our team will review your request and notify you of the decision. If your request is approved, we will provide instructions regarding the return shipment, including the return address and any applicable requirements.
Products sent back without prior return approval will not be accepted.
Step 3: Quality Control (QC) Inspection
Once we receive the returned product, our Quality Control (QC) team will inspect it to verify that it meets the eligibility conditions outlined in this policy.
Step 4: Refund Processing
If the returned product passes QC inspection and the return is approved, we will initiate the refund to your preferred payment method.
Please allow up to 7 business days for refund processing after final approval.
4. Fees & Charges
The following fees and charges may apply to returns and refunds:
-
Original Delivery Fee: The original shipping or delivery fee is generally non-refundable, particularly when the return is not caused by an error on our part.
-
Return Courier Fee: Depending on the circumstances of the return, a return shipping fee charged by our courier partner may apply. If applicable, this fee will be deducted from the final refund amount. We will inform you of any such charges before proceeding.
5. Exchange Policy
In certain circumstances, an exchange for a different product may be possible. Exchanges are considered only when the following conditions are met:
- The product was purchased directly from FancyKeebs.
- The product is completely unused and remains in its original condition.
- The product is in its original, unopened packaging.
Additional terms and conditions may apply depending on the specific circumstances of the exchange request.
If you wish to request an exchange, please contact our customer support team with your order number and the details of your request within 24 hours of receiving the parcel. Our team will review your case and inform you of the available options.
Contact Us
If you have any questions or concerns regarding your order, returns, refunds, or exchanges, please feel free to contact us.
For Return & Refund Requests: refunds@fancykeebs.com
For General Support: support@fancykeebs.com
Our team will be happy to assist you!
